Hello, this is Nagi, the person in charge of GadgetHyper. I'm truly sorry for the inconvenience caused by the product issue.
Please rest assured that as an officially authorized service partner of ZD, we are fully committed to resolving this matter for you.
According to our records, we received your initial complaint on June 12 and responded with the following message:
> “Thank you for your feedback, we are sorry to hear the issue persists.
> Could you please take a video to show the issue? We will forward it to the ZD team and this will help them identify and resolve it quickly.
> Sorry for the inconvenience.”
Unfortunately, we did not receive any further reply from you after that. We have now followed up again via email and sincerely hope you can assist us by sending a video or more details, so we can promptly resolve the issue with ZD's official after-sales team.
If the product is confirmed to be faulty, we will absolutely arrange a replacement unit for you as soon as possible.
Please know that we never ignore customer concerns. At GadgetHyper, we value every customer’s feedback and are dedicated to providing sincere and long-term service. Customer satisfaction and trust are at the heart of what we do, and we will always stand by to protect your rights.
Thank you again, and we hope to hear from you soon so we can make this right.
—Nagi
GadgetHyper Team